Welcome to my 2019 Giffgaff Review. This article aims to be the fairest and most comprehensive review of the experience, from sign up to everyday use. I started using Giffgaff in 2009, and have used them ever since. I've had the chance to try nearly everything they have to offer. Recently they rebuilt the network foundation switching platforms and this felt like the perfect time for an in-depth review.
Giffgaff is a UK Mobile Virtual Network Operator (MVNO) that launched on 25 November 2009. The network takes its name from an old Gaelic word meaning “mutual giving” . This set out the principles outlined in the manifesto, of being member-run, always listening and rewarding people for their involvement.
This is unique to Giffgaff – its customers are its cornerstone and everyone has the opportunity to help each other. From customer service, sales and marketing to competitions and key decisions, everything takes place through the community. GiffGaff members are rewarded on a regular basis with offers, community points and optionally cash.